Support

Common questions

I lost my phone. Can you get my wallet back?
Only your 12-word recovery phrase can. Install Echo+, choose “I already have a recovery phrase” and enter it. We never have a copy, so we can't recover it for you.

I sent crypto to the wrong person.
Blockchain payments are final and we can't reverse them. Ask the recipient to send it back.

Why do I need ETH, SOL, BNB or POL?
Each network charges a small fee in its own coin. Keep a little of the coin for any network you use.

How do I report someone?
Tap ⋯ on a video or live stream → Report, or in a chat tap $ → Report. You can also block people. Blocked users can't message you and their posts disappear for you.

How do I delete my account?
Settings → Delete Echo+ account. This removes your profile, username, posts and sent messages from our servers. Your wallet stays yours.

Are my messages private?
Yes. Chats, including photos and videos, are end-to-end encrypted. Social videos and live streams are public.